About Key Cleveland-based KeyCorp is one of the nation's largest bank-based financial services companies, with assets of approximately $97 billion. Key companies provide investment management, retail and commercial banking, consumer finance, and investment banking products and services to individuals and companies throughout the United States and, for certain businesses, internationally. The company's businesses deliver their products and services through branches and offices; a network of 1,439 ATMs; telephone banking centers 1-800-KEY2YOU® (1-800-539-2968); and a website, Key.com®, that provides account access and financial products 24 hours a day. About the Job As the initial contact for clients, the teller is a critical position within the branch and an important member of the branch team. The teller assists new and existing clients of the Bank with account transactions and uncovers sales opportunities. In addition, he/she acts as a resource in identifying and resolving client servicing issues. The teller is an extension of the sales team and through conversations with the clients uncovers financial needs, communicates product/promotional opportunities and refers clients to the branch relationship management team. Essential Job Functions Greet and welcome every client as they enter the branch; acknowledge by name, if known. Smile and make eye contact. Accurately process all financial service transactions. Participate in client appreciation events. Maintain responsibility for cash drawer and follow proper balancing procedures. Take ownership of client issues, when possible, with the assistance of the Branch Manager. Make product suggestions based on the client's needs and refer to a member of the branch team. Review and maintain knowledge of product guides, fees & policies to stay current on offerings for product suggestions. Provide answers and assistance for client questions/concerns by utilizing resources within the branch. Continue to build the client relationship by viewing client profiles. Participate in post/debrief meetings with the branch involving clients from the day to better understand specific client needs. Maintain relationships with Relationship Managers and Branch Managers and notify them of client sales opportunities. Follow up with clients after close of sales transaction with the Relationship Manager, if sale was based on a referral made by the teller. Ensure more complex sales activities/opportunities are handed off to the Relationship Manager. Ensure compliance with security and audit procedures. Required Qualifications High School Diploma or equivalent business experience. Excellent communication and interpersonal skills. Accurate cash handling experience. Ability to develop relationships with clients. Ability to proactively identify client needs with questions. Client-focused attitude. Attention to detail and focus on task at hand. Organizational skills while managing multiple tasks. Ability to demonstrate participation as member of a team. Limited banking experience. Ability to use: Telephone, Fax, Copier, Calculator, BranchTeller Workstation (Teller 21 system), PC with Windows based applications, Key Counselor. Careers at Key KeyCorp is an Equal Opportunity Employer M/F/D/V How to apply Complete an online application, go to www.key.com/careers and search ''Teller'' and locate the Madison Mall Teller positions job opening id# 99982619 ***To be considered for the position candidates must complete the Virtual Job Try, which is sent to candidates via email after they apply. Key cannot consider you for the Teller opportunity until this is completed.